Non-urgent repairs.

Non-urgent repairs are generally considered to be those that do not pose an immediate threat to the safety or well-being of the renter. These might include a broken dishwasher or loose bathroom tiles.

In regards to non-urgent repairs, renters are required to inform their rental provider or property manager of any damages or issues as soon as they become aware of them. If a renter needs general repairs, it is suggested that they provide a written request including the date. There are specific forms available for non-urgent repairs depending on the type of residence: renters, caravan park residents, and rooming house residents. Rental providers or agents are responsible for ensuring repairs are completed within 14 days of the request. If the rental provider does not respond, renters have the option to take further action.

Who can make repairs?

For repairs that require a license or registration, a qualified individual must be used by either the renter or rental provider. All repairs must meet the standard of a tradesperson. If the renter or rental provider is capable of repairing the issue to the same standard, they may do so themselves.

Efficient replacements.

The rental provider is required to replace any water, gas, electrical appliances, fittings, or fixtures with items that meet the minimum efficiency standards to ensure efficient replacements.

Rent payments during repairs.

Renters are expected to continue paying rent during the repair process but can request that their rent be held by CAV’s Rent Special Account until the repairs are completed.

If a renter is at fault.

If a renter is at fault for the damage or issue, the rental provider can require the renter to make or pay for the repairs. The rental provider must provide a repair notice that outlines the damage, who caused it, and whether the renter or rental provider will handle the repair. If the renter is responsible for the repair, it must be completed within 14 days to the standard of a tradesperson. If the repair is not completed, the rental provider may handle the repair at the renter's expense. If the rental provider handles the repair, they may request that the renter cover the reasonable cost of repairs, which can be determined by VCAT if there is a disagreement on what is considered reasonable.